1.1 We are OQSC Ltd, (referred to in the policy as “we”, “us” or “our”). We are registered at Companies House with company number 14067448
1.2 Personal data is, in simple terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers (collectively, “Personal Data”). We understand that your privacy is important to you and that you care about how your Personal Data is used.
1.3 We respect and value the privacy of everyone who visits our websites, oldqueenstreetcafe.com (“Our Sites”), our social media platforms and/or interact with us in other ways, including accessing wi-fi in our cafes. We will only collect and use Personal Data in ways that are described in this Policy, and in a way that is consistent with our obligations and your rights under the law.
1.4 For the purposes of applicable data protection law (including the EU law version of the General Data Protection Regulation (EU 2016/679) and the Data Protection Act 2018) (collectively the “Data Protection Legislation”) we are a ‘data controller’ of your Personal Data.
1.5 Where applicable, this policy should be read alongside our: (i) reservation terms; (ii) shipping policy; (iii) wi-fi terms of use; and (iv) Cookie Policy
2.1 We may collect Personal Data when you visit our Sites, participate in promotional or marketing activity, come to one of our cafes, sign in for our wi-fi or contact us. This information may include:
3.1 We process Personal Data for the following purposes:
4.1 We will share your Personal Data:
5.1 Our Sites uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Sites, to collect information to help us improve our Sites and to target marketing and advertising to Site visitors
6.1 We will keep Personal Data for as long as necessary to fulfil the purpose for which we obtained it. Thereafter, subject to certain exceptions, we will retain Personal Data until the earlier of: (i) a short period of time after you ask us to stop doing so (to allow us to implement your request); or (ii) 24 months after your last active engagement with us. If almost 24 months have expired since your last active engagement with us, we will contact you to check if you still want to hear from us. If you confirm you do, this will re-set the 24 month period to zero.
6.2 We also keep a record of your email address if you have unsubscribed, or you have asked us not to send you direct marketing, so that you do not receive marketing emails in future
6.3 By law we have to keep some information about our customers for extended periods after they cease to be a customer. This might be for contractual, financial, tax or regulatory purposes. We may also keep a record of correspondence relating to queries and complaints for as long as reasonably necessary if we believe there is a prospect of litigation or an insurance claim
6.4 In some circumstances you have a right to ask us to delete your Personal Data: see paragraph 11 below for further information
6.5 In some circumstances we will anonymise your Personal Data (so it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without the need to notify you
7.1 Whilst our servers are kept in the UK, Lantana uses service providers around the world. Consequently your Personal Data may be transferred, stored and/or processed in countries outside of the UK and Europe (the “EEA”). This may include countries where the local laws do not provide the same level of data protection as those in EEA or the UK. For example, some of our suppliers are based in India
7.2 Where this is the case and we transfer Personal Data outside of the UK/EEA we use specific approved contracts which ensure the same levels of Personal Data protection that apply under the Data Protection Legislation. Please email [email protected] if you would like more details
8.1 If you contact us by telephone we may monitor or record the call for training purposes, and to improve the quality of services that we provide to you
9.1 Our Sites sometimes contain links to other websites. If you follow these links please be aware that such sites have their own privacy policies which you should check – we don’t accept any liability for these sites or the information they collect
10.1 We do not knowingly collect or store any Personal Data about children under the age of 13 and we do not offer any of our products or services directly to children under the age of 13
11.1 If you want to know what Personal Data we hold about you, you can ask us for details and a copy of it. This is known as a “subject access request”
11.2 All subject access requests should be made in writing and sent:
We will respond to your subject access request in accordance with the ICO guidelines. Please see: https://ico.org.uk/for-organisations/guide-to-dataprotection/guide-to-the-general-data-protection-regulation-gdpr/individualrights/right-of-access/ for more information.
12.1 Under Data Protection Legislation, subject to some exceptions, you have the following rights:
12.2 For more information about our use of your Personal Data or exercising your rights as outlined above, please contact us using the details provided in paragraph 14
12.3 Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau
12.4 If you have any cause for complaint about our use of your Personal Data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would hope however that you give us the chance to resolve any complaint before you do this.
13.1 We may use Facebook advertising services to deliver content to you while you are using the Facebook platform. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and tracking technologies and to update your settings:
https://www.facebook.com/policies/cookies/
https://www.facebook.com/about/ads
https://www.facebook.com/ads/preferences/edit/
Further, by visiting ‘Your Online Choices’, you can opt-out from seeing Facebook’s interest-based ads. You can also use your mobile device settings to configure your advertising preferences.
13.2 Please note that even when you have opted out via the methods described above, you may still see our non-targeted adverts whilst you are online if your interests’ settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control this.
14.1 If you have any questions or concerns about how we use your Personal Data or this Privacy Policy, please get in touch with us:
By email at: [email protected]
15.1 We may change this policy from time to time. The latest version will be uploaded to the OQSC website and will take precedence over earlier versions. If we consider any changes represent an important change to how we use your Personal Data we will notify you.
This policy was last updated on 26th June 2023.
